Shipping & Returns
1. How can I pay for my order? Currently we offer Paypal as a payment gateway for our orders. You do not need to have an account with Paypal to complete your order, but from within a personal Paypal account you may have expanded payment options (i.e. Direct Debit, a variety of Credit Cards etc).
2. What are the conditions of sale? Freight: is payable by the customer. We use Australia Post unless notified of a preferred alternative delivery method. Any queries regarding your order must be made within 3 days. All sales are final. We do not normally give refunds if you simply change your mind or make a wrong decision. We only accept return of the tea item sent to you by mistake. Additionally, the goods have to be returned in their original, resalable condition with all of its packaging materials. Before returning goods that meets the above condition, please contact us with your purchase details including the invoice number and we will provide you with information on how to return the item at no charge to you.
3. How long do orders take to process? We endeavour to have orders ready for despatch 1-2 days after the order has been received. Please refer to the Australia Post website to work out specific time for delivery to your destination - www.auspost.com.au.
4. How safe is my purchase over the internet? Processing our orders through Paypal enables us to take advantage of their globally respected security and convenience. As you complete your purchase through Paypal you can feel assured that your personal information and financial security is well looked after. For more information please see the Paypal security Centre at https://www.paypal.com/au/cgi-bin/webscr?cmd=_security-center-outside
5. What are your delivery charges? FREIGHT- The following rates apply to delivery to one Australian address, including GST. Orders will be dispatched 1-2 days after order is received. We use Australia Post unless notified of a preferred delivery method. For delivery times to specific destinations please refer to the Australia Post website- www.auspost.com.au.
TOTAL WEIGHT - POSTAGE AND HANDLING CHARGES IN AUD$
0 – 500g - $8.00
501g – 3kg - $13.00
3.01kg – 5kg - $15.00
Total purchase OVER 4kg: *Please email your order/address details and we will quote accordingly.
Express Post: *Please email your order/address details and we will quote accordingly.
International Orders: *Please email your order/address details and we will quote accordingly.
6. Do you ship outside Australia? Yes – for a minimum order of AUS $30.00. We charge a flat rate of AUS $30.00 for postage and handling for orders up to 1 kg. For orders over 1 kg, please email us the item you would like to order and your shipping address – and we can supply you with a quote. All shipments heading overseas will be sent via airmail.
You are responsible for any local import duties, taxes charged by your country. Once your payment has been cleared, please allow 14 working days for the order to arrive. We do not take responsibility for any delays in your country caused by the customs department.